Terms of Service

1. Agreement to Terms

By accessing or using Twylly's website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these terms, you may not access our website or use our services.

These Terms constitute a legally binding agreement between you and Twylly. Please read them carefully before making any purchase.

2. Eligibility

You must be at least 18 years of age or the legal age of majority in your jurisdiction to use our services. By using our website, you represent and warrant that you meet these requirements and have the legal capacity to enter into these Terms.

3. Use of Our Services

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations in your jurisdiction
• Infringe upon the rights of others, including intellectual property rights
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated systems, bots, or scrapers to access our website without permission
• Interfere with or disrupt the integrity or performance of our services
• Engage in any activity that could harm our reputation or business

4. Account Registration

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your contact information is always up to date

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

5. Products and Pricing

• All prices are displayed in the applicable currency and include applicable taxes unless otherwise stated
• We reserve the right to modify prices at any time without prior notice
• Product images are for illustration purposes; actual products may vary slightly in color or appearance
• We reserve the right to limit quantities or refuse orders at our sole discretion
• In case of pricing errors, we reserve the right to cancel orders and issue a full refund
• Product availability is subject to change without notice

6. Orders and Payment

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Payment must be received in full before order processing. We accept major credit cards and other payment methods as displayed at checkout. All payments are processed securely through Stripe, our PCI-compliant payment processor.

You will receive an order confirmation email once your order is placed. This confirmation does not constitute acceptance of your order. Acceptance occurs when we ship your order and send a shipping confirmation.

7. Shipping and Delivery

Shipping times provided are estimates and not guaranteed. Actual delivery times may vary based on carrier delays, customs processing for international orders, or other factors beyond our control.

Risk of loss and title for items pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers or customs authorities.

Please refer to our Shipping Policy for detailed information on shipping options and delivery times.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a return or refund in accordance with our Returns Policy.

Please refer to our Returns & Exchanges Policy for detailed information about our return process, eligibility requirements, and refund procedures.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Twylly or our content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content without our prior written permission.

10. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

We make no warranties regarding the quality, accuracy, or suitability of products. Product descriptions and images are provided for informational purposes only.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Twylly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from:

• Your use of or inability to use our services
• Any products purchased through our website
• Unauthorized access to or alteration of your data
• Any third-party conduct on our website

In no event shall our total liability exceed the amount you paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Twylly and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our services.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Twylly operates, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms at any time at our sole discretion. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically for any updates.

16. Contact Us

If you have questions or concerns about these Terms, please contact us: