Privacy Policy
Last updated: January 22, 2026
1. Introduction
Welcome to Twylly ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, shipping and billing addresses
- Payment Information: Credit card details (processed securely through our payment providers)
- Account Information: Username, password, purchase history, and preferences
- Communications: Messages you send to us, reviews, and feedback
We also automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Cookies: See our Cookie Policy for more details
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve our website and services
- Send marketing communications (with your consent)
- Prevent fraud and ensure security
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, shipping carriers, email services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Data portability
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption, secure servers, and regular security assessments.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@twylly.com
Address: [Your Business Address]