Privacy Policy

1. Introduction

Welcome to Twylly ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details are processed securely through Stripe, our PCI-compliant payment processor. We do not store your full card details on our servers.
• Account Information: Username, password, purchase history, and preferences
• Communications: Messages you send to us, reviews, and feedback

We also automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, referring URLs
• Cookies and Tracking Technologies: See our Cookie Policy for more details

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send marketing communications (only with your explicit consent)
• Prevent fraud, unauthorized transactions, and protect against illegal activity
• Comply with legal obligations and enforce our terms
• Personalize your shopping experience and recommend products

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

• Service Providers: Payment processors (Stripe), shipping carriers, email service providers, and analytics services that help us operate our business
• Fulfillment Partners: Third-party suppliers and warehouses that ship products directly to you on our behalf
• Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred

All third parties are contractually obligated to protect your information and use it only for the purposes we specify.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your information within 30 days, except where we need to retain it for legal or legitimate business purposes.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at privacy@twylly.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing through Stripe
• Regular security assessments and monitoring
• Access controls and authentication measures
• Secure data storage with encryption at rest

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: